All donations made to AROGYA SHAKTI TRUST are voluntary and are generally considered non-refundable. Once a donation has been processed and confirmed, it is treated as a final contribution toward our charitable activities.

However, we recognize that exceptional circumstances may arise, and we are committed to addressing such cases with fairness, transparency, and compassion.

Refunds may be considered in the following exceptional circumstances:

• Duplicate Payments: If the same donation amount has been processed more than once due to a technical error.
• Incorrect Donation Amount: If a donor inadvertently donates an amount significantly different from what was intended.
• Unauthorized Transactions: If a donation is made without the donor's explicit consent or authorization (subject to verification).
• Technical Failures: If a technical glitch on our website or payment gateway results in an erroneous transaction.
• Genuine Cases: Any other genuine case that, in the sole discretion of AROGYA SHAKTI TRUST, warrants a refund.

Please note that refunds are not provided for changes of mind, personal financial difficulties, or disagreements with the Trust's mission or activities.

To request a refund, please follow the process below:

• Timeline: Submit your refund request within 7 days from the date of the donation.
• Required Information: Provide the following details:
  • Full name of the donor
  • Contact email address and phone number
  • Donation amount and date of transaction
  • Transaction ID or payment reference number
  • Detailed reason for the refund request
• Submission: Send your refund request to contact@arogyashaktitrust.org with the subject line: "Refund Request".

We recommend keeping a copy of your donation receipt or transaction confirmation for reference.

All refund requests are reviewed on a case-by-case basis. AROGYA SHAKTI TRUST reserves the right to approve or reject any refund request at its sole discretion based on the merits of each case and the eligibility criteria outlined in this policy.

We will acknowledge receipt of your refund request within 3 business days and provide a decision within 10 business days of receiving all required information.

If your refund request is approved, we will process the refund using the original payment method used for the donation.

• Processing Time: Refunds are generally processed within 7-15 business days from the date of approval.
• Credit Card/Debit Card: Refunds will be credited to the same card used for the donation.
• Bank Transfers: Refunds will be transferred to the original bank account used for the transaction.
• UPI/Wallets: Refunds will be credited back to the same UPI ID or wallet used for the donation.

Please note that processing times may vary depending on your bank or payment service provider.

When processing a refund, any non-recoverable payment gateway charges, transaction fees, or banking charges that were incurred during the original donation may be deducted from the refund amount.

These charges are levied by third-party payment processors and are beyond our control. We will provide a clear breakdown of any deductions in the refund communication.

Donations to AROGYA SHAKTI TRUST are eligible for tax exemptions under Section 80G(5)(VI) of the Income Tax Act, 1961.

If a donated amount is refunded, it is the donor's responsibility to:

• Inform their tax consultant or the Income Tax Department about the refund.
• Ensure that no duplicate tax benefit is claimed for the refunded amount.
• Comply with all applicable tax laws and regulations.

We recommend consulting your tax advisor for guidance on how a refund may affect your tax benefits.

AROGYA SHAKTI TRUST is committed to preventing fraud and protecting the integrity of our donation processes. We reserve the right to:

• Investigate any refund request thoroughly before approval.
• Request additional documentation or verification as needed.
• Refuse refunds that appear to be fraudulent, abusive, or misuse of the refund policy.
• Report any suspected fraudulent activities to the relevant authorities.

AROGYA SHAKTI TRUST reserves the right to update, modify, or amend this Donation Refund Policy at any time without prior notice.

Any changes to this policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

The most current version of this policy will always be available on arogyashaktitrust.org.

If you have any questions, concerns, or need assistance regarding this Donation Refund Policy, please reach out to us through the following channels:

• Email: contact@arogyashaktitrust.org

• Phone: +91 8766233698

• Website: arogyashaktitrust.org

By making a donation through our website, you agree to this Donation Refund Policy.